Complaints procedure
If something isn't right, tell us.
We take pride in our work, but if you are unhappy with any part of our service we want to know. Every complaint is taken seriously and handled fairly, quickly and in confidence.
Please raise it through this procedure first — it gives us the opportunity to rectify the problem and put it right.
01
Tell us what's wrong
Contact us as soon as possible — by phone, email or the form below. Give us your name, address, the work carried out and what went wrong, with photos if you have them.
02
We acknowledge your complaint
We will acknowledge your complaint within 3 working days and let you know who is dealing with it.
03
We investigate
We will look into the matter properly, which may include a site visit to inspect the work. We aim to provide a full written response within 14 working days.
04
We put it right
If we are at fault, we will agree a remedy with you — whether that is remedial work, a repair or another resolution — and confirm it in writing.
Raise a complaint
Fill in the form and it will open in your email, ready to send to us. You can also contact us directly:
Black Label Roofing & Building Ltd · Company no. 09785817 · Registered office: 144A High Street, Rayleigh, Essex SS6 7BU